The Strategic Business Unit-Distribution of Kerala State Electricity Board Ltd is responsible for the distribution of electricity in the State of Kerala except in Thrissur Municipal corporation, Munnar( Kannan Devan Hills) areas and in the areas of seven other licencees which are mainly small industrial parks. The SBU-D of KSEBL comprises four distribution regions namely South, Central, North and North Malabar.
The South region, headed by the Chief Engineer (Distribution South) with head quarters at Thiruvananthapuram, has a consumer strength of 34,60,642 . This region consists of 7 Electrical Circles, 20 Electrical Divisions, 63 Electrical Sub Divisions and 216 Electrical Sections, as on November 2019.
The Central region is headed by the Chief Engineer (Distribution Central) with head quarters at Ernakulam, has a consumer strength of 38,53,643 and consists of 7 Electrical Circles, 24 Electrical Divisions, 69 Electrical Sub Divisions and 235 Electrical Sections, as on November 2019.
The Northern region, with its head quarters at Kozhikode is headed by the Chief Engineer (Distribution North). This region has a consumer strength of 36,35,986 and consists of 7 Electrical Circles, 19 Electrical Divisions, 52 Electrical Sub Divisions and 212 Electrical Sections, as on November 2019.
The North Malabar Region, with its head quarters at Kannur is headed by the Chief Engineer (Distribution North Malabar). The region has a consumer strength of 17,76,188 and consists of 4 Electrical Circles, 8 Electrical Divisions, 27 Electrical Sub Divisions and 108 Electrical Sections, as on November 2019.
With the intention of providing quality power and for assuring better customer service, Kerala State Electricity Board Ltd has made all its Distribution Section offices more customer friendly. All Section offices are equipped with vehicles for attending to complaints from consumers. The grievances of consumers are redressed within the time frame stipulated by KSERC. The Training Centres ensure timely training to employees through orientation programs and separate sessions arranged at Section offices and at various levels. They are motivated to achieve organisational goals with top priority to safety considerations. Sunrise meetings are conducted in Sections offices everyday. Scheduling of maintenance works, deployment of various wings, daily allocation of vehicle, material allocation, arranging new service connections, reviewing previous day’s work and other important issues are discussed transparently and effectively in such meetings. Continuous monitoring/evaluation of progress of works (both Capital and O&M) at various levels helps in achieving the plan targets.