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|Training programme on awareness about the Organizational Change-Training programme to the core faculty, Training of trainers and training to all employees of the model section-Syllabus, Core Faculty Team and Estimate-Sanctioned|
|As per section 172 of the Electricity Act 2003, the Central Government and the State Government of Kerala mutually decided to continue KSE Board as State Transmission Utility and Distribution Licensee up to 24.09.2008. The Board is passing through a transitional phase of reforms in the electricity sector. In order to turn it to a customer oriented organization, in the years to come, we have to keep the Customer in the central focus area of our business. It will require new approaches to organizational leadership, a major change in organizational culture and a tremendous amount of human resource development. For introducing customer friendly atmosphere, as a first phase, Board would identify at least one section office from each Division as model section. Behavioral approach of officers and staff of model section have to be moulded in such a way to function in a customer-oriented manner. In order to develop an organizational culture and a management process to manage change, a series of training programmes are to be arranged. For this, the activities such as Identify the core areas to be covered in the training programme, Identifying the faculties, Training programme to the identified faculty members, Training to the Core faculty Members, a Duration of the training programme etc are to be done. The training to the staff (AE/SS/SA/SE) in the model sections is to be conducted in two modules (Management topics & Technical Topics) having 3 days duration each. Training to other staff (Cashier, Meter Reader, Overseer, Lineman, Electricity Worker) to be conducted for 3 days. Programme module is enclosed as Annexure 2A to IIE|
|File name: board_order-organisational_changeal_plan_meeting.pdf|
|Size: 87.96 KB|