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SMS-based Complaint Registration System for KSEB
Empowering the Consumer & Improving the efficiency of Human resource
Report your power interruption complaints through SMS
- Effective recording of complaints
- Complaints tracked to closure
- Improved Consumer Satisfaction
- No more complaints of unanswered calls at section offices
SMS Number : [ 537252 ]
Type 'KERALA' on a non-QWERTY keypad
SMS Format
A customer can register complaint in the format:
KSEB SSSS CCCCC
where SSSS – section code (4 digits)
CCCCC - Consumer Number (1 to 5 digits)
Don't know your section Code??? No Problem... Download the sections codes
| KSEB Sections codes for Complaint registration via SMS | |
| KSEB Sections codes for Complaint registration via SMS | |
 2011-08-30  48.08 KB 9192 |
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The customer will get back an acknowledgement message
"Your complaint has been registered. Your docket number is XXXXXXXXXXX. If the complaint is not rectified within T hours, please contact LLLLLLLLLL."
where XXXXXXXXXXX – Docket Number
LLLLLLLLLL – Section Landline Number.
Format of Docket Number : ddmmyyxxxxx (dd-date, mm-month, yy- year, xxxxx - unique number in the same day)
When a complaint is closed, the consumer will get a message
"Your complaint with the docket number XXXXXXXXXXX has been rectified. Please Contact LLLLLLLLLLLLL for any further assistance."
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